SHOP WITH US
How long does postage take?
Most of my products are handmade just for you, woohoo! But handmade takes time, so please check the product description for turnaround time for your piece.
To get an idea of when you can expect your order, take a look at the turnaround times and shipping information on each item’s page. If a few extra days have passed and your order’s still not with you, please contact us.
If you live in Australia, you can expect your order to arrive within 1-7 business days*. If the item is hand-made to order, you can expect a longer delivery time (please check the shipping information on the product page for details).
*From date of dispatch.
We offer capped standard tracked postage with Australia Post for $10. Need your order faster and hate waiting for mail? You can choose to have your parcel sent by Express Post for $12.
Do you ship internationally?
Please send us a message if you are interested in our items being sent overseas.
Where do we ship from?
Your handmade item ships from sunny Brisbane, Queensland.
How can I check if my order has been shipped?
Once your order (or part of your order) has been shipped, you will receive an email from us (with tracking details if applicable).
I’ve entered the wrong shipping address, what do I do?
Please contact us HERE ASAP with your order number and we will edit this for you so that it arrives to the right place.
I have a question about one of your products, can you help?
Sure can! Ask away here!
My product is a gift, can you send it without an invoice please?
Handmade makes THE BEST gift! So go you! You can request at any time for your gift to be sent without an invoice by writing this in the ‘order notes’ at checkout.
Do you offer gift cards?
Not at this stage, but we hope to in the near future!
What payment types do you accept?
We accept payments via Paypal, Afterpay and credit card (currently accepting Mastercard, Visa and American Express)
Where do I find your store?
Our store is online only, which means you get to shop 24 hours a day, 7 days a week from the comfort of your own home, in your comfy pants with a glass of wine in hand!
How do I get access to your VIP area? I need to see those sneak peeks and be the first to know about releases!
Oh yay! Join our Facebook VIP group HERE to keep up to date with the sneak peeks, new releases, sales and more!
Help I have a question not answered above?
I'm ALWAYS happy to help! Just send me a message HERE.